If you're using Internet Explorer, and have specified an abnormally high level of paranoia for your browser, you may be able to remedy the situation by going to your Privacy settings under Internet Options, and selecting a privacy level of "Medium" for all sites, or just for this one.This problem may also occasionally be caused by a glitch in Microsoft Internet Explorer.You are most probably making your search criteria too narrow. Matches are other members whose profiles meet the criteria you specified in your My Ideal Match page when you set up your profile.Our matching engine performs two-way matches, so members will only appear in your match list if your profile also meets the criteria they specified for their matches.We are members of the Online Dating Association which was set up to ensure high standards of behaviour by dating service providers serving the UK.The ODA Code of Practice is binding on members of the Association. Just click on the Forgotten Password link, complete the simple form and we'll email you a reminder of your username and a link that allows you to reset your password.If you are not sure about this, we recommend that you simply hide your profile. All newly uploaded photos must be checked and approved by our support staff before they become publicly visible.The same is true of existing photos if you change your main profile photo.
If your browser does not support cookies, or you have disabled them, you will be unable to log in to the site or to use some of the search functionality.If all your cookie settings are correct, as described above, and the problem persists, then please close Internet Explorer and reboot your computer. Telegraph Dating provides a safe, secure and anonymous way to find and communicate with people of your choice.Make sure your profile is as complete as possible and that your desired partner details are not too open.For example, if your desired partner is a female aged between 18 and 80 living anywhere in the world matching will not work well for you.If you joined with your social network account, click on the related button and sign in with your social network details. If you've joined Telegraph Dating more than 30 days ago, or if you have an active subscription, you will be able to hide your profile.Go to the Settings page of your profile and change 'visible' to 'hidden'.In a nutshell, you choose a username (a screen name or alias) and set up a profile describing yourself and the type of person and relationship you are looking for.You can view other people's profiles by searching the site and, in turn, they can view your profile.Photos are usually checked within 24 hours of upload, but this may be longer at times of high demand, and on weekends when we have fewer staff on duty. Your photo must either be in JPEG, GIF, PNG, BMP, TIFF or PCX format.Your photo must be less than 8192k B, but there is no restriction on the dimensions of the image you upload.